Heart of my Heart Pets Return Policy

We have carefully chosen companies with the highest quality items for our store. We want you to enjoy shopping with us, and your pets to love you shopping with us. However, just in case you do have a problem please email us at customerservice@heartofmyheartpets.com, or call us at (417) 588-9675. Customer Service Hours are M-F 8:00 a.m. to 6:00 p.m. EST.

We offer a 30-day money back guarantee with the exception of custom orders and sale/clearance items. This policy applies within 30 days of receipt of your order. Sale/Clearance items - We are happy to exchange these items if other sizes are available, if not all sales are final, please measure carefully.

Please make your selection carefully we require a 10% restocking fee on each product returned, 15% on large and oversized items. COD and postage due returns will not be accepted.

Pet Identification Tags or personalized items / custom made items are subject to return due to manufacturer defects only. Please check your spelling and your telephone number to make certain the information you have provided us is correct prior to finalizing your order.

Send your Return/Exchange to: Heart of my Heart Pets LLP 24374 Park Drive Lebanon, Mo. 65536 be sure to include your name, address, telephone number, order ID, clear details of return or exchange.

If the merchandise was defective due to manufacturing or was incorrectly shipped, the merchandise will be replaced, upon return of the original shipment, at no cost to you.

All returns will be pre-approved upon receipt. If your purchase was made using a credit card, that card will be issued a refund, which will appear on your credit card statement. Purchases made by money order will be issued a refund check. Please remember to measure and consider the size you need carefully. Make sure you have chosen the correct color or fabric. For custom tags please check your spelling. If you have any questions about sizes please call us and we will be happy to help you with your selection.